Legal notice

1. WEBSITE LEGAL NOTICE

Business Name: DELUXURIOUS EXCHANGE ABN: 11 506 281 745

Email: info@exchangedeluxurious.com.au  Business Address: 150 Anketell st, Greenway 2900

Welcome to Deluxurious Exchange. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions.

Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, and website design, is the property of Deluxurious Exchange and may not be copied, reproduced, or distributed without written permission.

Product Information

We make every effort to display product descriptions, colours, pricing, and availability accurately. However, we do not guarantee that all information is error-free.

We reserve the right to:

  • Correct pricing or product errors
  • Update product information at any time
  • Cancel orders if incorrect information has been published

Limitation of Liability

To the maximum extent permitted by law, Deluxurious Exchange is not liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or products purchased through this website.

Nothing in these terms excludes rights available under the Australian Consumer Law.

External Links

This website may contain links to third-party websites. We are not responsible for the content, policies, or practices of external websites.

Governing Law

These terms are governed by the laws of Australia.

2. PRIVACY POLICY

Privacy Policy

At Deluxurious Exchange, we are committed to protecting your privacy and handling your personal information responsibly.

Information We Collect

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information
  • Order history
  • IP address and browser information

How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Improve our website and services
  • Send order updates and marketing emails (where consent is provided)
  • Prevent fraud and maintain website security

Payment Information

Payments are processed securely through third-party payment providers. We do not store full credit card details on our servers.

Cookies

Our website may use cookies and analytics tools to improve user experience and website performance.

You can disable cookies through your browser settings.

Sharing Information

We do not sell personal information. We may share information with trusted third parties such as:

  • Payment providers
  • Shipping companies
  • Website and marketing service providers

Your Rights

You may request access to or correction of your personal information by contacting us at [Your Email Address].

Contact Us

If you have questions about this Privacy Policy, contact:

Deluxurious Exchage email at info@exchangedeluxurious.com.au

3. TERMS & CONDITIONS

Terms and Conditions

By placing an order with [Your Store Name], you agree to the following terms.

Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order for reasons including:

  • Suspected fraud
  • Incorrect pricing
  • Product unavailability

Pricing

All prices are listed in AUD unless otherwise stated.

Prices may change without notice.

Shipping

Estimated delivery times are provided as a guide only and may vary.

We are not responsible for delays caused by shipping carriers or external events.

Returns and Refunds

Our returns and refund policy complies with Australian Consumer Law.

Customers may be entitled to a repair, replacement, or refund for faulty products.

Change-of-mind returns are accepted only if:

  • Item is unused
  • Item is in original packaging
  • Return request is made within 24 hrs upon receipt

Customers are responsible for return shipping costs unless the item is faulty.

Prohibited Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security
  • Copy or exploit website content without permission

Changes to Terms

We reserve the right to update these terms at any time.

4. SHIPPING POLICY

Shipping Policy

We currently ship within Australia [and internationally if applicable].

Processing Time

Orders are typically processed within [1–3] business days.

Shipping Time

Estimated shipping times:

  • Standard Shipping: 5–7 business days]
  • Express Shipping: [2–4 business days]

Delivery times may vary during peak periods.

Tracking

Tracking information will be emailed once your order has been dispatched.

Lost or Delayed Orders

If your order is significantly delayed, please contact us at info@exchangedeluxurious.com.au

5. REFUND POLICY

Refund Policy

We want you to be satisfied with your purchase.

Faulty or Damaged Products

If your product is faulty, damaged, or incorrect, please contact us within 24 hrs of receiving your order.

Customers may be entitled to:

  • Refund
  • Replacement
  • Repair

in accordance with Australian Consumer Law.

Change of Mind

Please note that we do not offer refunds for change-of-mind returns.

Contact

For return requests, contact:

Deluxurious Exchange info@exchangedeluxurious.com.au