FAQ

Where do you source your items?

Our items are sourced from carefully selected Australian and Japanese vintage stores. We acquire them through direct purchases or live auctions.

How do you guarantee the authenticity of your items?

We ensure through the following methods:

  • Certain items come with the brand’s original authenticity card or a third-party authenticity certificate,
  • We employ third-party authenticators, including Entrupy, known for their scientifically proven approach in certifying luxury product authenticity. For more details, visit Entrupy's website
  • We offer the option to add a third-party Certificate of Authenticity. Rest assured, every purchase is backed by our commitment to quality and authenticity, verified by trusted third-party authenticators where applicable.

What is your order processing time?

Upon receiving your order confirmation, we process and ship your item within 3 days.

How do you categorise the condition of your items?

All our items are pre-owned and categorised based on their condition: Excellent, Very Good, Good, Well Used, and Vintage. Unless stated otherwise, items may be classified as "New or unused". We ensure transparency by disclosing any flaws through detailed photos or descriptions to provide accurate representations.

What payment methods do you accept?

We accept payments via Direct Deposit, PayPal, Debit Cards, Credit Cards, and Afterpay. Payment plans are also available; please contact us for further details.

Do I need to get shipping insurance for my items?

No need— all our shipments are insured, so you can rest easy knowing your items are protected during transit. This coverage safeguards against damage or loss, giving you peace of mind with every order.